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FAQ - KNOW BEFORE YOU GO!

We encourage all of our guests to follow these simple suggestions so that you don't hold yourself back from having a great time at CHILL.

Q. – Will the Ice Kingdom be returning this year: 

A. – No. The Ice Kingdom is not part of the CHILL offering this year. We have decided to introduce an all-new CHILL experience this year as we celebrate the holiday traditions from 6 International destinations all celebrating Christmas in their own unique way through live entertainment, authentic food offerings and rich storytelling with the Gift Bringers. In addition, with the incredible Ice Adventure Park a greater assortment of family-fun and family-friendly attractions will be offered this year. 

Q. – Will Alice in Winterland be returning this year as well: 

A. – No. Alice in Winterland with the lanterns was a one-time offering last year for CHILL. 

Q. – Are all of the attractions and entertainment included in the price of the Grand Expedition ticket: 

A. – Similar to past CHILL years some attractions and all of the live entertainment are included in the price of the Grand Expedition tickets. The reason some attractions require an additional fee is to help better manage Guest capacity. Attractions included: ice Skating Adventure Park, Matterhorn Mountain (Ice Tubing) and World’s Largest Rocking Horse. Attractions that require additional fee: Ice Bumper Cars, Shanghai Speedway (Ice Tricycles), Disco Shuffleboard, Ski Lift (Zip Lining). 

Q. – Will CHILL be open if it rains: 

A. – Yes, but some attractions may have to close temporarily in inclement weather conditions. Additionally, some modification to the entertainment schedule may occur as well. 

Q. – Will the CHILL ticket allow admission to the Queen Mary: 

A. – Yes, but tours, some exhibits and the 4D Theater do require an additional fee. 

Q. – Are there special hotel packages available for CHILL : 

A. – No. This year we do not have any special hotel packages specifically for CHILL. Room rates are available online at Queenmary.com and vary based on day of the week and occupancy levels. 

Q. – Will Breakfast with Santa return: 

A. – No. However a new dining offering is in the early stages of development featuring breakfast at dinner in the Holland area of CHILL featuring an appearance by one of the Gift Bringers. More information to come. 

Q. – Are there Ins and Outs: 

A. – Yes, we allow Guests to move freely from the ship to CHILL to enjoy tours, attractions and restaurants. Parking does NOT allow re-entry and is $20 per visit.