Notice: data privacy issue, read more.
CHECK-IN CHECK-OUT +- PROMO & GROUP CODE
+ MODIFY/CANCEL RESERVATION
OR CALL
(877) 342-0742
ROOM PACKAGES
ADULTS CHILDREN PROMO CODE GROUP CODE

Answers to Frequently Asked Questions 


TOURS & ATTRACTIONS

WHAT ATTRACTIONS DOES THE QUEEN MARY OFFER?

The Queen Mary offers multiple attractions varying from.

Self guided exhibits, such as the Engine Room, Propeller Box, and Bridge area, (Please see Guide Map to view further exhibits) to guided tours, such as Glory Days, Haunted Encounters & Paranormal Tours. (Please see Tours Page for a more detailed description).


DO I NEED A TICKET IF I JUST WANT TO TOUR ON MY OWN?

All guests onboard the Queen Mary are required to have a TOUR TICKET, ROOM KEY, or RESTAURANT RESERVATION.


WHAT ARE THE OPERATING HOURS OF THE ATTRACTIONS?

Most historic exhibits are open daily from 10 AM to 7 PM. Guided tours tend to fall within that same time frame with the exception of night tours. Please visit: http://www.queenmary.com/hours/ for specific hours.

Note: Hours may vary during special event days/holidays. 


WHERE CAN I BUY TICKETS FOR THE ATTRACTIONS?

Tickets for the Queen Mary can be purchased onsite at the Queen Mary Ticket Booth, online at www.queenmary.com


WHAT DIFFERENT TOURS DOES THE QUEEN MARY OFFER?

The Queen Mary offers different tour options:

Glory Days Historical tour (1 Hr.): Guided tour focusing on the ships history from its Glory Days as a luxury cruise liner, to its use as a troop transport during WWII. For more detailed information click here.

Haunted Encounters tour: (45 min.-1 Hr.): Guided tour focusing on the haunted history of the Queen Mary. Guests get to enjoy learning about the paranormal hotspots of the ship. For more detailed information click here.

Paranormal Shipwalk (2 Hrs.): Offered at night; this guided tour offers guests an insight on the ship’s history and a detailed explanation as to why the Queen Mary has been dubbed one of the most haunted areas in the country. Guests are able to explore those paranormal areas that are normally closed to the general public. For more detailed information click here.

 Dining with the Spirits (7 PM-11:30 PM): Offered Fri. & Sat. this is a dinner & a tour package which starts guests off with a group dining experience at our award-wining Sir Winston’s Restaurant from 7PM- 9PM, followed by a Paranormal Shipwalk tour. For more detailed information click here.    

Paranormal Investigation (2+ Hrs.): Available Fri.-Sun. Paranormal Investigation is a hand-on tour with Paranormal Investigator Matt Schultz. Guests are able to explore paranormal hotspots onboard the ship while using tools in hopes of experiencing paranormal activity. For more detailed information click here.


WHAT TIMES ARE THE TOURS AVAILABLE?

Generally times for guided tours are as followed:

Glory Days: 11:15 AM – 6:15 PM; running daily every hour on the :15’s.

Haunted Encounters: 12:30 PM – 6:30 PM; running daily every 2 hours on the :30’s.

Paranormal Shipwalk: Offered at 8:00 PM Sun-Thurs., and 8:00 PM & 9:30 PM Fri & Sat.

Paranormal Investigation: Offered at 11 PM Fri& Sat & 10 PM on Sunday.

Note: Tours are subject to change during special event days/holidays. Please visit www.queenmary.com for times for specific days.


DO TOURS NEED TO BE PURCHASED IN ADVANCE?

Tours are not required to be purchased in advance, however, advanced purchases are highly recommended as each tour has limited space. Tickets for the Queen Mary can be purchased in advance at the Queen Mary Ticket Booth, online at www.queenmary.com.


ARE TOURS ADA ACCESSIBLE?

Due to the nature of the ship, most guided tours are not ADA accessible. Pre-recorded videos of Haunted Encounters, Glory Days, and the Engine Room tours are available at the Heritage Room near the Tour Center. Please see the Tour Center on the Promenade Deck for accommodations.


ARE THERE TOURS AVAILABLE IN OTHER LANGUAGES?

Guided tours, unfortunately, are only available in English; however, self guided Audio Tour players are available in: English, Spanish, German, French, Japanese, and Mandarin. . Please see the Tour Center on the Promenade Deck for Audio Tour equipment.


ARE PRIVATE TOURS AVAILABLE?

Private tours are available, but must be booked in advance with a sales agent. Please call 562-499-1718 or email attractionsales@queenmary.com for further accommodations.

STILL HAVE QUESTIONS?

Call: 877-342-0752
Email: onlinetickets@queenmary.com
Agents available for assistance 7AM-9PM PT
After hour inquiries will be addressed within 24 hours.

PARKING

WHAT ARE THE PARKING RATES FOR THE QUEEN MARY?

Queen Mary/Hotel Parking:

 $18/day

$22/overnight self parking

$27/ valet parking

Please note that special hotel parking is located adjacent to the entrance of the ship.

Parking rates are subject to change during special events. For a list of event dates CLICK HERE.


DOES THE QUEEN MARY DO PARKING VALIDATIONS?

Restaurant & Bars onboard the ship offers a partial validation for the first 3 hours of parking. This reduces parking rates to $8.00 for self-parking and $15.00 for valet. Holders of our SoCal Annual Pass receive the same benefit.

Note: Midship Market place does not offer parking validations. After 3 hours from the time printed on the parking ticket validations will no longer be valid. 

HOTEL PACKAGES

I WANT TO STAY OVERNIGHT, ARE THERE ROOM PACKAGES AVAILABLE?

Yes, we offer very attractive hotel rates which include benefits unavailable anywhere else. When you book a room onboard the Queen, you get self guided admission to the historic exhibits via our Audio Tour equipment, as well as discounts on day tours & the Princess Diana exhibit. BOOK NOW

FOOD & BEVERAGE

ARE THERE FOOD AND BEVERAGE OPTIONS AVAILABLE INSIDE THE QUEEN MARY?

Guests can enjoy multiple dining options aboard the World Famous Queen Mary. CLICK HERE for Queen Mary dining options.


DO I NEED AN ADMISSION TICKET TO GO ON THE SHIP TO EAT OR DRINK?

All guests onboard the Queen Mary are required to have a TOUR TICKET, ROOM KEY, or RESTAURANT RESERVATION